Refund policy

We offer a 30-day money-back guarantee, starting when you receive your products.

 

Cancellation Period

You can request a refund for 30 days after the products have been delivered to you.

 

Method of Refund

Your refund will be processed in the same form of payment that you used when making your order.

 

Damaged / Defective / Incorrect Goods

If your parcel is damaged, we will send you the products in question again or refund them. 

 

Please send us a picture of the damaged parcel or product to support@hlfonline.co.uk and explain what went wrong.

 

Requesting a Return or Refund

Should you be unhappy with your order, please reach out to us at support@hlfonline.co.uk and let us know what the issue is. We will ask you to return the unused portion of the products to us.

 

Delivery Charge on Returning Goods

The buyer bears the shipping costs of sending the products back to us. We cannot refund the delivery charges on the orders we refund. The standard shipping charge (£8) will be deducted from the refund if you have received free shipping.

 

Products Returned Exceeding the Cancellation Period

We cannot accept refund requests once the 30 days after delivery passes.

 

Terms & Conditions

You can find our Terms & Conditions on this page.